Help Managing Your Account

Common help topics

View or change your account information

Sign in to update information about your account or account administrator

I forgot my administrator user name and/or password

For security reasons, we do not have access to passwords; however, passwords can be reset by your organization's site administrator. You will need your customer number or username to reset the password. Contact us if you do not know your customer number.

Help with IP addresses

View usage reports

For usage reports, please sign in to the admin dashboard for your subscription.

FAQs

1. What is an institution?
2. My institution has a subscription to an RUP journal, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?
3. Who from my institution can access an online journal?
4. What subscription packages are available?
5. What are the terms and conditions of a subscription?
6. How can I tell if my institution has subscribed to an online journal?
7. Do you provide a secure archive for your journals?
8. If our online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the journal?
9. Can users gain access to the journals remotely and using mobile devices?

1. What is an institution?

   Institutional Online Subscriptions generally provide access to the journal from an institution in one geographic location and do not permit remote campuses, remote sites, consortia, or other forms of subscription sharing. For the most part, an Institutional Online Subscription authorizes use at a localized site. A "site" is an organizational unit and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site. For example, each campus in the State University of New York system is considered a different site, and each branch or office of Upjohn Laboratories is considered a different site.
   « Back to top

2. My institution has a subscription to an RUP journal, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

   When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

   • Your institutional subscription has not yet been activated
   • The person who activated the online subscription did not enter in all needed IP addresses for your institution
   • The person who activated the online subscription does not realize that some subnets of your institution are routed through a proxy server

   Your site administrator can check the IP range configuration. If the ranges are correct and you are still having difficulties in accessing the material, please e-mail [email protected]. Please include your customer number in your message if you have access to it.
   « Back to top

3. Who from my institution can access an online journal?

   An online subscription permits unlimited simultaneous internet access to the journal by authorized users generally at one location (the employees, faculty, staff, and students officially associated with the subscriber and authorized patrons of the subscriber's library facilities that are administered from the subscriber's site or campus) through the use of the institution's IP address. Authenticated and authorized users may access the journal from other locations (e.g., proxy, VPN).

   When someone attempts to use an online journal, our server checks to see if the requesting computer is within the list of IP addresses provided by a subscribing institution. If it is, the reader will be able to use all services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access the journal simultaneously. If readers want to access the journal from computers that are not part of your institutional network, they can do so only if the institution uses a proxy server, or through an individual subscription.
   « Back to top

4. What subscription packages are available?

   Online: You will receive constant access to the online journal, the journal of record.
   Online + Print: You will receive constant access to the online journal and will be sent the paper copy of the journal via mail.

   Institutional subscribers have access to: Tables of content, abstracts, full text searching, full text display, online supplemental material including videos, PDFs, links to Medline and GenBank, and content alerts.
   « Back to top

5. What are the terms and conditions of a subscription?

   Please see our Access Guidelines.
   « Back to top

6. How can I tell if my institution has subscribed to an online journal?

   If your institution has a subscription, you'll automatically have access to the tables of content, abstracts, full text searching, full text display, PDFs, Medline and GenBank links. You'll also see your institution name at the top of the page confirming you're signed in as part of an institution.
   « Back to top

7. Do you provide a secure archive for your journals?

   Yes, we participate in LOCKSS and CLOCKSS in order to ensure that users will be able to access our journal articles in perpetuity.
   « Back to top

8. If our online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the journal?

   Yes, when you buy a subscription, you have access to all years of the database.
   « Back to top

9. Can users gain access to the journals remotely and using mobile devices?

   Your subscription includes access for remote users on desktops and mobile devices via your organization's network. Responsive design ensures high readability on smart phones, tablets, and other mobile devices. Universal CASA allows for off-network access. 
   « Back to top